Shipping policy

Shipping Policy


At Pawtrait Threads, we are committed to providing our customers with the best shopping experience. Here’s everything you need to know about our shipping process:

1. Order Processing

  • Processing Time: All orders are processed within 2-3 business days. Custom embroidery products may take additional time for production depending on the complexity of the design.

  • Once your order is processed, we will send you a confirmation email, followed by a shipping confirmation email with a tracking number.

2. Shipping Methods & Rates

  • Domestic Shipping (USA):

    • We offer flat-rate standard shipping within the U.S.

    • Shipping usually takes 5-7 business days depending on the location.

    • Expedited shipping options are available at checkout for faster delivery.

  • International Shipping:

    • We proudly offer international shipping to many countries.

    • Shipping times for international orders generally range from 7-21 business days depending on the destination.

    • Customs duties and taxes may apply for international orders, which are the responsibility of the customer.

3. Shipping Carrier

We work with reliable carriers like USPS, FedEx, and DHL to ensure that your order reaches you safely and on time. You will receive a tracking number once your order is shipped so you can follow its journey.

4. Order Tracking

  • Once your order has shipped, you will receive an email with your tracking number.

  • You can track your order through the shipping carrier's website.

  • Please allow 24-48 hours for the tracking information to update in the carrier’s system.

5. Shipping Delays

  • While we strive to meet our shipping timeframes, please note that shipping delays may occur during busy seasons (like holidays) or due to unforeseen circumstances such as weather, carrier issues, or customs delays.

  • We recommend placing orders well in advance during busy seasons to ensure timely delivery.

6. Shipping Address

  • Please double-check your shipping address during checkout. We are not responsible for lost or delayed shipments due to incorrect addresses.

  • If you made an error in your shipping address, please contact us at service@pawtraitthreads.com immediately so we can assist with making changes before the order is shipped.

7. Lost or Damaged Packages

  • In the rare case that your order is lost or arrives damaged, please contact us immediately at service@pawtraitthreads.com with your order number and any photos of the damage.

  • We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.

8. Returns & Exchanges

  • Due to the custom nature of our embroidered products, we cannot accept returns or exchanges unless the item is defective or was sent in error.

  • If you have any issues with your order, please contact us within 14 days of receipt, and we will do our best to resolve it promptly.

9. Shipping Costs

  • Shipping costs will be calculated at checkout based on the shipping method you choose and the destination.

  • Free standard shipping may be available for certain promotions or order thresholds. Please check our website for updates on any available offers.

If you have any further questions or concerns about your shipping, feel free to reach out to us at service@pawtraitthreads.com, and we'll be happy to assist you.